Every cancellation email feels like a little ache in your chest. And you can’t quite shake the worry that it means something is wrong with what you’ve built.

But here’s what I know after years of working inside memberships, it’s not your content. It’s not your prices. It’s not you.

It’s the experience your members have from the moment they join to the moment they go quiet.

And that is completely fixable.

Let's get started

Mentor/Coach/Consultant

5x Founder

13 Years in Business

6 Figures Earned

Endless Content Created

Mentor / Coach / Consultant

5x Founder

13 Years in Business

6 Figures Earned

Endless Content Created

You’ve built something brilliant. So why do people keep leaving?

You’ve got a membership full of people who said yes. You show up every month, you create content, you run calls, you pour yourself into it.

And then the cancellation emails come.

You refresh your Stripe dashboard hoping the number has gone up. Sometimes it has. But members are leaving just as fast as new ones arrive, and you don’t fully understand why.

You start wondering…is my content not good enough? Do they not value what I’ve built? Am I charging too much?

The answer to all of those questions is NO!

What’s actually happening is that your membership doesn’t have the systems in place to make people feel at home quickly enough, engaged deeply enough, and connected enough to stay.

That’s not a content problem. That’s a membership experience problem. And it’s exactly what I fix.

Hi, I’m Katie.

I’ve spent more than a decade building communities and helping business owners build communities people actually want to be part of. I’ve worked inside memberships of all shapes and sizes and I’ve seen the same patterns play out again and again.

The memberships that keep people aren’t always the ones with the best content. They’re the ones that make members feel like they belong somewhere from the very first welcome email.

I know what great onboarding looks like. I know what makes a member go quiet before they cancel. And I know how to fix it in a way that feels like you, not like a corporate retention strategy.

I’m based in the UK and I work with membership owners all over the world who have built something amazing. They just need the right systems around it.

Learn more about me

Your members want to stay. Let’s make it easy for them.

If you’re ready to stop watching people leave and start building a membership they never want to leave, The Membership Review is where we start.

Fill in the form below and tell me a little about your membership. I’ll be in touch to confirm your booking.

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Listen to my podcast

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“With Katie’s help, I added £9k of MMR to my membership over a weekend”

– Michelle, United Art Space –

S2. Ep 8: Real Talk on Business Transformation

S2. Ep 8: Real Talk on Business Transformation

In this transformative episode, I share a significant update about the rebranding of of the podcast.  I share my business journey over the past 13 years and why I’m shifting focus to address the holistic experience of being a business owner, beyond just…

S2. Ep 7: How to prep for your brand photoshoot

S2. Ep 7: How to prep for your brand photoshoot

In today’s episode, we’re delving into the essentials of prepping for a brand photo shoot for your business.  I provide some valuable tips into making the most out of your photo shoots, regardless of your budget—whether you’re opting for a…

@business_wonderland on Instagram

  • Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
  • Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
  • Here’s the truth… you don’t need more members, more content or more live calls. You need systems in place that make your members feel like they are in the best community on the internet. My work guides you through how to have people join your membership and never want to leave. Comment COMMUNITY and I’ll send you a DM to have a human conversation. Love you. Mean it. Katie x 🩵
  • Red flags I see inside membership that have people leaving fast…. And these have nothing to do with the content inside… People join memberships to be part of something, a community and they also want to feel seen, heard and supported. If you would like support with your retention rate aka keeping members in your membership and also keep your members super happy, this is the work that I do with my 1:1 clients. Love you. Mean it. Katie x 🩵 #community #communitymanagement #onlinebusinessowner #membership #femaleentrepreneurlife
  • My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
@business_wonderland
@business_wonderland
•
Follow
Community is more than a space. It’s about the people and how you interact with them 🩵✨ #community #village #businesscommunity
3 days ago
View on Instagram |
1/5
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
@business_wonderland
@business_wonderland
•
Follow
Every membership has different personalities inside it.
 Some are loud. Some are quiet.
Some look disengaged but never miss a thing.
 As a community manager and strategist, I’ve worked with all of them.
 The goal isn’t to eliminate certain types of personalities from your community. 

It’s to design a membership that works for all of them without you chasing engagement or burning yourself out.
 If growth feels inconsistent, it’s rarely about your content.
It’s about how your membership is structured to support the personalities inside it.
 Which one shows up most in your membership right now? #membershipbusiness #scaleyourbusiness #femaleentreprenuer #memberships #membershipcommunity
4 days ago
View on Instagram |
2/5
Here’s the truth… you don’t need more members, more content or more live calls. You need systems in place that make your members feel like they are in the best community on the internet. My work guides you through how to have people join your membership and never want to leave. Comment COMMUNITY and I’ll send you a DM to have a human conversation. Love you. Mean it. Katie x 🩵
Here’s the truth… you don’t need more members, more content or more live calls. You need systems in place that make your members feel like they are in the best community on the internet. My work guides you through how to have people join your membership and never want to leave. Comment COMMUNITY and I’ll send you a DM to have a human conversation. Love you. Mean it. Katie x 🩵
Here’s the truth… you don’t need more members, more content or more live calls. You need systems in place that make your members feel like they are in the best community on the internet. My work guides you through how to have people join your membership and never want to leave. Comment COMMUNITY and I’ll send you a DM to have a human conversation. Love you. Mean it. Katie x 🩵
Here’s the truth… you don’t need more members, more content or more live calls. You need systems in place that make your members feel like they are in the best community on the internet. My work guides you through how to have people join your membership and never want to leave. Comment COMMUNITY and I’ll send you a DM to have a human conversation. Love you. Mean it. Katie x 🩵
Here’s the truth… you don’t need more members, more content or more live calls. You need systems in place that make your members feel like they are in the best community on the internet. My work guides you through how to have people join your membership and never want to leave. Comment COMMUNITY and I’ll send you a DM to have a human conversation. Love you. Mean it. Katie x 🩵
Here’s the truth… you don’t need more members, more content or more live calls. You need systems in place that make your members feel like they are in the best community on the internet. My work guides you through how to have people join your membership and never want to leave. Comment COMMUNITY and I’ll send you a DM to have a human conversation. Love you. Mean it. Katie x 🩵
@business_wonderland
@business_wonderland
•
Follow
Here’s the truth… you don’t need more members, more content or more live calls. You need systems in place that make your members feel like they are in the best community on the internet. My work guides you through how to have people join your membership and never want to leave. Comment COMMUNITY and I’ll send you a DM to have a human conversation. Love you. Mean it. Katie x 🩵
5 days ago
View on Instagram |
3/5
@business_wonderland
@business_wonderland
•
Follow
Red flags I see inside membership that have people leaving fast…. And these have nothing to do with the content inside… People join memberships to be part of something, a community and they also want to feel seen, heard and supported. If you would like support with your retention rate aka keeping members in your membership and also keep your members super happy, this is the work that I do with my 1:1 clients. Love you. Mean it. Katie x 🩵 #community #communitymanagement #onlinebusinessowner #membership #femaleentrepreneurlife
1 week ago
View on Instagram |
4/5
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
@business_wonderland
@business_wonderland
•
Follow
My client added an additional $97K* monthly recurring revenue from her membership launch….

*Monthly subscription only, I didn’t include the annual subscriptions


And I’m sharing the strategy with you 

✨ Hint✨Community is involved 


DM me 97k to book a consultation that helps bring in new people into your membership and stay! Love you. Mean it. Katie x 🩵 To be 100% transparent, this figure was not profit but money into the business.
Result vary from client to client and can’t be guaranteed. 

 #femaleentreprenuer #onlinebusinessowner #membership #communitymanager #6figurebusiness
1 week ago
View on Instagram |
5/5

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