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Recently a large FB group changed its privacy from private to public.
In less than 12 hours over 2.5k members had left stating that it no longer felt like a safe space.
When the FB group admin was asked why they change the privacy, she replied “to attract more members”
24 hours later and after thousands of members leaving vowing never to return, the group went back to private.
But at this point the damage was already done. Members no longer safe to post in the group.
The trust had been broken.
Growth means nothing if your current members don’t feel safe enough to stay.
A community’s strength isn’t in how many people join…
It’s in how many people feel supported enough to stay.
🩵✨
#communitymanagement #communitystrategy #businessstrategy #onlinebusinessowner #membership #communitysupport
4 days ago
Most people focus on engagement…that’s was once me.
Now I’m obsessed with how your members feel and the progress they can actually see.
Because when people make progress and get results it makes an impact on their lives.
Thinking back to the communities you’ve joined over the years what made you stay?
If you have questions about building or improving your own community tell me below.
I’ll create some content answering them.
🩵
#community #communitysupport #communitystrategy #communitymanagement #communitymanager
5 days ago
My current community consulting services are now live.
Whether you’re building a new community or improving the one you already have, there’s a way for us to work together.
Swipe to see what each offer includes and DM me if you want support.
#community #communitysupport #communitymanagement #membership #onlinebusiness
6 days ago
Katie is the founder of Business Wonderland and has spent more than a decade shaping some of the most engaged and high-retention communities online.
Her journey began in 2014 when she created #woofwoofwednesday, a community that grew to reach more than 7 million timelines every week and attracted brands like GoogleUK, MTV, Krispy Kreme and Channel 4.
Since then she has led audiences from a few hundred members to more than 25,000 and has become known for turning passive groups into communities that feel alive. Online and in-person.
Katie’s speciality is not simply growing communities.
It is transforming the ones you already have.
She helps business owners elevate their memberships, courses and programmes so members engage, make progress and feel genuinely supported. Her work improves retention, strengthens customer experience and creates onboarding that sets people up for success from day one.
Katie has a unique ability to pinpoint what a community needs to thrive. She knows how to shift the culture, structure and communication so members show up, participate and stay.
Founders come to her when they want a community that feels intentional, professionally held and built for long-term success.
There will always be people who build an audience.
Katie builds communities that people stay in, grow with and talk about.
🩵✨
#communitymanagement #community #communitymanager #communitysupport #intentionalcommunity #communitybuilding #womeninbusiness #businesstips
1 week ago
Whilst I took a break from business, I’ve been thinking a lot about the kind of space I want to create here.
And the truth is community has been the thread running through my entire career.
✨From building a Twitter community that reached 7 million timelines a week,
🐾 Running luxury in-person events for dog mums in London,
👩🏼💼Networking events for the business women of Bristol
💗To helping clients turn memberships and courses into places people actually want to show up and feel like they belong.
Community has always been my thing. I just didn’t fully own it.
I’m excited to be here again properly, intentionally as the person who knows how to build communities AND who makes you feel like you’re part of one.
If you’re got this far, thank you for being part of this community.
Love you, mean it.
Katie x
🩵
#community #businesscommunity #communitymanager #communitymanagement #backtobusiness
2 weeks ago
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